I’ve had the good fortune to work with many tremendous people throughout my career. I’ve worked with some of the best engineers and product people on the planet. I’ve worked with truly visionary customers and partners across a diverse range of industries. And I can say that I’ve worked side by side with many of the top analysts in the technology industry.
I’ve also been present for some of the most exhilarating and transformative shifts in information technology. I was able to experience the shift of commerce to the then-called “business Web” during the heady rise of application servers. I was there when SOA began to take hold and change the way we thought about constructing and integrating software systems, an area I explored for nearly a decade. A few years ago I turned my attention to mobility and the cloud. Over that time I’ve worked with literally hundreds of businesses, government agencies and technology vendors on their mobility strategies.
Which brings me to DSI. The mobile transformation is easily as significant as any of the individual shifts that have come before – perhaps even more so. It challenges organizations and their processes to become more agile and adaptive. Why? Mobility connects people and businesses in a way that puts people in charge. Each customer and employee expects to engage with the business in their own way, using whatever device they happen to prefer and have handy. They expect immediate results. They expect consistency no matter when or how they interact with a business. And they expect to always be informed.
These expectations have a profound impact on business processes and the entire business value chain. Those that think of mobility as simply extending existing enterprise applications — their existing screens and data — to mobile devices are missing the bigger picture. Even those that realize that mobile applications need to be designed with the user’s needs placed first may not be fully awake to the entirety of the challenge. What the user sees and touches with a mobile application is just the tip of the iceberg. Operational systems and supply chain processes need to be re-thought to support the new dynamic, multi-touchpoint world, and to leverage the new opportunities afforded by having always-connected customers and employees.
DSI understands this. It’s in their DNA. They know that a mobile app is more than just a pretty face on a new device. They deeply understand how mobility impacts and improves processes across the entire value chain, from farm to fork. They know how to harness the power of smart devices from the factory floor all the way to consumer’s hands. In addition to having great technology — I’m a product guy, after all — DSI has the experience required to take businesses on this profound journey, and I can think of no better place to participate in this transformation. I’m thrilled to be here.