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What Field Service Should Be Prepared for In the Coming Months

Posted by Maddie Magruder on Aug 29, 2017 9:17:00 AM

2017 is certainly an interesting time to be alive. With so many ideas and discussions being rapidly dispersed, the world as we know it today could be completely different just a few years from now. Artificial intelligence (AI) is no longer a distant possibility–it’s here. There are even mobile self-run grocery stores that can travel from town to town with no humans on board.

This is even true in the workplace. Huge, dynamic changes in virtually all aspects of life make it imperative to be aware of what’s coming and to understand how it can potentially impact the world–from day-to-day things all the way down to your business processes.

For the supply chain management industry, emerging technologies will be a crucial factor in the coming years, particularly for field service. This is, of course, nothing new. In the past several years, an increased availability of mobile devices and the connectivity built-in with the cloud have fundamentally changed the industry. Warehouses are becoming increasingly mobile, and inventory is no longer contained to the four walls.

Many jobs will likely become automated soon–if they haven’t already. One example of this is scheduling. AIs are already developed that answer calls and schedule meetings, making business processes more efficient.

Within field service, this could be seen in on-site time management, customer interaction or control of inventory, just to name a few possibilities. And it doesn’t necessarily mean replacing human jobs with machines. New technologies could be a way to increase productivity, which could allow for more clients and thus more employees. Increased productivity means more customer satisfaction, and of course increased opportunities for revenue.

Being prepared for these technological changes can be overwhelming, but it is a necessity for your business.

These technologies are constantly being developed at an increasingly rapid speed; who knows what will come next month, let alone the next couple of years.

If you’d like to learn about DSI’s field service solutions, explore our complete collection of mobile-first apps or contact us. 

Topics: field service, artificial intelligence, supply chain app store, inspections maintenance, FIELD INVENTORY, Service Work Order

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