Field service leaders are wearing a lot of hats these days. Managing an effective field service business requires more than just technical skills; it requires a wide range of business knowledge. Increasingly, field service organizations (FSOs) are being held accountable for both. Let’s take a look at what challenges field service companies are facing in 2018.
2017 is certainly an interesting time to be alive. With so many ideas and discussions being rapidly dispersed, the world as we know it today could be completely different just a few years from now. Artificial intelligence (AI) is no longer a distant possibility–it’s here. There are even mobile self-run that can travel from town to town with no humans on board.