The past few years have been filled with the fear of an impending “retail apocalypse” that will leave all physical stores empty and abandoned in its wake. In 2017 alone, 21 major retailers filed for bankruptcy. But in their State of Retail 2017 report, TimeTrade found that more than 70% of consumers would still prefer to shop a brick and mortar store over its online counterpart. If consumers still want to shop in store, what is actually contributing to the retail apocalypse?
Field service leaders are wearing a lot of hats these days. Managing an effective field service business requires more than just technical skills; it requires a wide range of business knowledge. Increasingly, field service organizations (FSOs) are being held accountable for both. Let’s take a look at what challenges field service companies are facing in 2018.
2017 is certainly an interesting time to be alive. With so many ideas and discussions being rapidly dispersed, the world as we know it today could be completely different just a few years from now. Artificial intelligence (AI) is no longer a distant possibility–it’s here. There are even mobile self-run that can travel from town to town with no humans on board.